TeleCastPH

In this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success. 

ISO certification is an internationally recognized standard for quality management, demonstrating that a company meets the highest standards of quality, safety, and reliability in their products and services. Jeff explains why partnering with an ISO cer...

Inflation and rising energy costs are forcing many companies to find ways to cut corners and stay in business. 

In fact, if you watch the recent projections, it may be getting worse before it gets better. 

With looming memories of the pandemic, fear and uncertainty may be tempting many business leaders to start reducing support staff or even shortening customer service operating hours to cut costs. 

But what will that do to the custom...

There are so many ways to improve efficiency in a company’s operations. Reviewing processes, finding leaks, and even consolidating department tasks can help, but isn’t there an even more effective way?

Yes there is. Through outsourcing some of the non-core aspects to the experts. Those that focus and specialize in one specific area, like customer support, can deliver a streamlined experience to customers with less hassle and yes, le...

Keeping customers engaged with a brand can have many moving parts.

It can seem like an enigma wrapped up in a riddle trying to figure out new and exciting ways to make sure customers stay loyal and tell their friends all about how good they feel about the choice to use this product or service.

..and sometimes in that search the simplest and most basic tweaks can get overlooked and forgotten about.

In this...

If there's one thing customers in 2022 hate — t's waiting for a resolution to their support issues.

Playing an endless game of email tag because they lead a busy life and aren't available during support hours can be the deciding factor in leaving your brand for the competition.

Customer Experience is the new battleground where companies compete, and if your company or support staff is making your cu...

If there's one thing that the pandemic taught us it's that people like interaction with other people. Those that were forced into lockdown and quarantine situations who weren't able to work from home and actually communicate with people on the outside world on a regular basis, struggled because they missed that one element that really keeps us sane and that's human interaction

The same can be said about the custo...

Did you know that 92% of your potential customers are simply unaffected by your marketing?

In this episode we explore how providing an exceptional customer experience can help reduce marketing costs AND reach those customers your marketing team can't.

Listen in and discover the one key reason why your marketing doesn't seem to resonate with the customers you are trying to attract — and what you can do to...

Here’s a quick brand loyalty test. Who do you prefer? Ant Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman?

Chances are you most likely have a preference. Or an obsession? The point is, comic book fans in general tend to stay loyal to their brand. 

Both DC and Marvel have reached a point in brand loyalty where neither of them have to chase after fans. They don’t have to say “ple...

Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. 

CSATS allow the customer to numerically rate, in most cases, the interaction and experience they had while their support issue was resolved. 

But are you asking the right questions on your CSAT surveys? Do you know what they are actually telling you? 

In this episode of Te...

 A conversation with Graphics and Social Media Manager for E2E Studios, Eilidh Moyes

1hr. 40 minutes

Yes, this episode is a lot longer than most. However, as I was editing, every time I went to cut something out, I changed my mind. There is just too much value to miss a single word. Eilidh opened my eyes to a lot of the reality which is social media.  Her almost revolutionary ways and ideas will make you seriously...

A Conversation With Celebrity Chef And Hell's Kitchen Season 19 Contestant, Declan Horgan

50 Minutes

Are you a Hell's Kitchen Fan? How about a home chef who drools over watching Gordon Ramsey work his magic?

In this installment of Telecast PH we are talking with celebrity chef and Hell's Kitchen season 19 contestant, Declan Horgan, who gives us a little background into his life, experience,...

A conversation with independent filmmakers Adam and Kristin Steigert

1 hour

I had the unique privilege to have a conversation with Independent Filmmakers and husband and wife Adam Aka (Indie Adam) and Kristen Steigert who have brought us such films as Fang and Horrific Evil Monsters.

So you may wonder why would a podcast mainly geared toward business feature  independent filmmakers.  Simply put, filmmaking is their...

A conversation with Zack Abbott, Microbiologist and CEO of ZBiotics

54 minutes

What if I told you that you can go to the upcoming holiday office parties- drink as much as you want and not wake up with a hangover? 

Well that's exactly what my guest in this episode has made possible.

I had a conversation with microbiologist and Co- founder and CEO of ZBotics, Zack Abbott. 

They have formulated ...

A conversation with Samantha Johnson, president of NollaCorp Innovative Solutions

51 minutes

I had put out a post a few weeks ago on LinkedIn about looking for guests for the podcast.

I got a few inquiries, but the one that stood out was a woman by the name of Samantha Johnson from Grand Rapids Michigan.

Now whenever someone reaches out to inquire about being a guest I always take a look at the...

A conversation with Michael Ray, Founder of Smile Project Louisville


36 minutes

Doing this podcast has been one of the joys in my life for the past year. 

In the intro I say this podcast is "dedicated to changing the way we look at outsourcing to the Philippines"- and it is. However the goal has always been more than just getting the word out about what we do here at TeleworkPH. 

W...

A conversation with MJ Felizarta, founder of Bublle Media & Co

41 minutes

Sometimes a new company evolves from necessity. And in a way that's how Bubble Media & CO was founded.

Tired of working the 9-5 for the BPO industry and a year of family health problems and financial setbacks, MJ Felizarta took her passion and started Bubble Media & Co. a social media management company.

I ...

A conversation with Adam Ward BA (Hons) MA, Author, poet, musician and Content Marketing Specialist At Lead metrics

33 minutes

In today’s episode, Adam and I delve into the world of blogs and blog writing. Blog writing is the perfect way to connect with your target customer base. By having a regularly updated blog on your company website, you can give your visitors something more to sink their teeth into.

A conversation with Paul Doerwald, Founder and CEO of Clockk

40 minutes

Paul Doerwald, founder and CEO of Clockk, had a vision. He listened to and heard the pains of freelancers and consultancies when it came to properly billing clients for their time.

So he set out to make a difference.

He developed Clockk, an amazing new software-as-a-service tool solving the time sheet problem for creative agencies and software consultancies.

There i...

A conversation with Ben Dueck, The Leadership Guy

40 minutes

This episode features a powerful conversation about leadership with Ben Dueck, President and Founder of Cantera Leadership.

Ben is "The Leadership Guy"  having earned a Masters degree in leadership and becoming a Certified CliftonStrengths Executive Coach.

Another amazing thing about Ben is that he has developed his own Signat...